FAQ – Painted Memories



How can I place an order?
To order “Personalized Art”: Select the photograph of your choice and click on “Order Your Own” where you can specify the painting size, frame style, method of payment and special requirements. To order “Original Fine Art”: Please click on “Original Fine Art” and specify your requirements size and frame style and method of payment. You can also email us if you need further assistance or information.
What kind of format and photo size is needed?
The quality of your artwork depends a lot on the quality of your photograph. In order for us to achieve the best quality and detail on your artwork, we recommend photographs from a digital camera (minimum 3 Mega pixels) taken at the highest settings. The file format can be JPEG or TIFF. When you send traditional printed photos, please make sure that they are visibly clear and in good condition. Please use padded, cardboard envelopes to protect your photo from mailing damages.
Can you turn a B&W photo into a painting?
Yes. We can create a black and white or colored painting on canvas from your black and white photograph.
What if I like to turn stock photography into a painting?
We can turn any photograph into a painting however, in this case, we will need you to confirm that you have permission and the rights to use the image.
Can you modify/remove elements out of the photo/digital image?
All modification requests should be specified under “Special requirements” during the ordering process. We will notify you regarding extra applicable charges.
Can I order sizes or frames other than those shown on the website?
We do accommodate most custom requests. You can order custom size artwork or frames not included on our site by contacting us via email or phone and we will provide you with a quote within 24 hours.
Do I get any notifications regarding my order?
We will acknowledge receipt of your order via email.

After placing an order

How long will it take for my painting to be completed?
Your artwork will be completed and shipped within 6 weeks from the receipt of your photograph. If you have an urgent request for a special event, please email us or give us a call at 1-877-236-2221 or 1-416-236-2220.
What kind of paint is applied to my artwork?
Your painting will be real oil on canvas painting. We only use high quality, genuine oil paint that will guarantee a long life for your artwork and a great 3 dimensional brushstrokes texture.
What kind of frames do you offer?
All of our frame are high quality Larson Juhl’s real wood frames that are distinguished for their elegant designs and durability.
How do I know that my directions are followed properly before receiving the finished painting?
Your opinion is a very important part of our process because this is your original personalized art and we want you to be completely satisfied with your painting. If you require revisions to your photo, we will send you the revised photo prior to starting the painting for your approval. When the painting is close to completion, we will provide you with a photo of the painting for your review prior to delivery. Your satisfaction is guaranteed.
When will my photograph be returned?
We will return your photographs with your finished painting. Due to inherent risks involved with mail, we cannot be responsible for loss or damage to your photograph.
What are my payment options and shipping cost?
We accept all major credit cards, PayPal, money orders and personal cheques. For shipping cost, please check our shipping costs available during the ordering process.